Help

Instructional Videos

  • Creating Your PHaR Account
  • Setting Up Your PHaR Account
  • Sending Requests for Help

FAQs

  • How does PHaR protect my home access info and other personal data?

    PHaR follows a number of industry-standard protocols for protecting your data. Information such as how to access your home is kept on your device and shared only when you choose to do so, by sending out a request for help. Because this sensitive data should not persist on the internet, PHaR automatically deletes all messages after three days (72 hours) of inactivity.

  • My family and friends already have all the information that PHaR collects. Why would I use this app?

    When disasters strike, things get really complicated really fast. Texts, phone calls, social media messages, ... they'll start pouring in. PHaR cuts through the noise. PHaR is focused exclusively on ensuring your pets survive. Once your request for help is met, you can focus on other priorities, such as letting your family and friends know you're OK.

  • Who should I invite to be my contacts?

    Studies and common sense clearly indicate that your neighbors who are home when a disaster strikes are your best bet for evacuating your pets and other animals who depend on you. Even if a family member lives a half mile away, they may not be able to gain access to your neighborhood during an emergency, especially during an evacuation. As to non-emergencies, like I'm stuck at work, who can let my dogs out?, you should feel quite comfortable requesting help from your family member who lives a half mile, or even farther, away. Considering that emergencies can be life threatening, PHaR strongly suggests you enlist a few neighbors to be your contacts in the PHaR app.

  • Why can't I send a contact invitation through Gmail? Whenever I try, it just returns me to the invitation page.

    In some cases, the Gmail option fails. This problem is not limited to PHaR. You'll likely experience it with other apps that support sharing, such as your photos app. Until Google and Apple can cooperatively resolve this issue, please use another share option.

  • Invitations I send through my Yahoo email account look weird. What's the story?

    If you use Yahoo, you'll likely see that the subject line in your invitation email is very odd. There's nothing we can do about it. We're just glad most of you don't use Yahoo. To fix the problem, just change the subject line as you see fit. We recommend something to the effect of: Please join me on PHaR (Pet Help & Rescue).

    You will also be notified when someone accepts your contact invitation.

    Note: Contact invitations sent to you will not be displayed in the app. These invitations arrive via text, email, etc.

  • Do contact invitations expire after a certain amount of time?

    Invitations do not expire. They are, however, single-use, meaning if the recipient for whatever reason loses the invitation, you would need to send them another one, or they would need to send one to you.

  • Can I access my PHaR account from another of my devices?

    You cannot access your PHaR account from any other device other than the one on which you installed it.

  • Can I access my PHaR account from the device of another person?

    You cannot access your PHaR account from any other device other than the one on which you installed it.

  • I have two homes, both in the United States. Can I set up PHaR to work in both of them?

    At this point in time, the only way to set up PHaR to work for more than one residence, is to have a device for each residence. In other words, you can set up your iPhone to work at one residence, and your iPad to work at another.

    Note: If you have two PHaR accounts and you receive an invitation to be someone's contact, be sure you accept it from the device associated with the right residence.

  • How do I delete my account?

    To delete your account:

    1. Tap the More button in the bottom navigation bar
    2. Tap Settings.
    3. Tap Delete Account
    4. Important: If you intend to continue to use the PHaR app, delete the app and reinstall it.

  • How do PHaR notifications work?

    PHaR notifications are similar to the notifications you see on all your apps. When PHaR needs your attention, we send a banner notification, and we put what's called a “badge” on our app icon and also on the Messages icon you see at the bottom of your PHaR screen when you open it.

    PHaR notifications are used exclusively to let you know when a message needs your attention.

    Unlike the notifications you receive on most other apps, PHaR notifications can be a matter of life and death. (That's what the app is about.) So it's critical that you and your fellow PHaR users optimize your settings to ensure you receive PHaR notifications.

    Optimizing PHaR Notifications
    Do two things to ensure you receive PHaR notifications:
    • First, make sure your banner notifications don't disappear after they're displayed for just a few seconds.
    • Second, make sure your PHaR app is on the home screen of your device. That way, when you look at your phone, you'll see that PHaR needs your attention. Here are instructions for moving apps to your device's home page.
    Android Devices
    First, make sure the app is optimized to receive notifications. Your settings might be different based on your operating system and Android version. More info here.
    1. Long press on the PHaR - Pet Help & Rescue app icon
    2. Click app info
    3. Click Notifications
    4. Make sure all toggles are set to ON:
      This will make sure you get notifications
    5. Go back to the App info screen
    6. Click on App Battery Usage
    7. Change to Unrestricted:
      This will ensure you get notifications even for PHaR even if the battery saver is on
    8. Go back to the App info screen again
    9. Toggle OFF Pause app activity if unused:
      This will make sure the Android system does not revoke the Notification permission over time
    iPhones/iPads
    First, to keep them visible so you'll see them the next time you look at your device:
    1. Open your Settings app.
    2. Tap Notifications.
    3. Scroll down till you see the PHaR app.
    4. Tap PHaR. The Allow Notifications setting should be On. If it's not, please turn it on.
    5. Tap Banner Style.
    6. Make sure Banner Style is set to Persistent. This will ensure that your PHaR alerts remain visible until you view and/or act on them.
    7. Skip forward (below) to Either Way.